Personal Care Specialist

Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs.

The Person al Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs, and stay up to date on product knowledge
• Promote a positive, communicative, patient/customer‑oriented work environment
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Maintain the sales floor stocked and compliant
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations during scheduled shifts including:
  • Front of House:
    Check In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru
  • Back of House:
    Fulfillment, Receiving, Replenishment, Inventory Counts
  • Maintenance:
    Uphold cleanliness, safety, and presentation standards throughout the dispensary
  • Other duties as assigned

• At least one year of customer service experience; preference for specialty, customer‑facing retail experience
• Meet scheduling and availability requirements, including varying shifts (mornings, days, nights, weekends)
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Pass all required background checks, including state‑specific cannabis employment requirements
• Possess valid driver’s license or state
• Remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Must have the ability to perform the following tasks for prolonged periods of time (up to the duration of a scheduled shift or workday):

• Move around the dispensary to fulfill work assignments and assist patients and/or customers in various locations
• Remain in a stationary position, if required
• Converse and communicate with individuals and groups directly
• Operate POS system, computer, and other office productivity machinery (word processing, database management, spreadsheet applications, email)
• Prepare patient and customer orders by moving and placing products
• Inspect and receive detailed information (e.g., dates of birth, in‑store or online orders, inquiries)
• Move inventory and materials weighing up to 30 pounds independently
• Position oneself to move inventory and materials in storage areas

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and communicate effectively, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws, safety regulations, local municipal codes, and organizational rules
• Follow instructions as directed and incorporate constructive criticism from managers
• Operate with a high level of professionalism and integrity, including handling confidential information and…