ServiceNow Developer

Location:Bettis Atomic Power Laboratory, West Mifflin, PA (On-site)

Clearance:Must be able to obtain a DOE "L" Clearance; U.S. Citizenship required

Job Type:Part-time (1,040 hours per period of performance)

Contract Type:Government Contract (Base Year + 4 Option Years)

We are seeking a talented Service Now Developer to support the Department of Energy's Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division. This role designs, develops, and implements Service Now workflow applications, configures applications, forms, and workflows based on stakeholder requirements, and provides operations support for deployed Service Now applications and modules.

This is a non-personal services contract position. The contractor employee reports directly to the Prime Contractor for all human resources, disciplinary, and administrative matters, while receiving work direction and prioritization from NRLFO management.

• Design, develop, and implement Service Now workflow applications to support business and technical workflows
• Configure Service Now applications, forms, and workflows based on stakeholder requirements
• Ensure modules are accurately documented and maintain a log of developed and deployed modules for audit and tracking purposes
• Ensure compliance with federal IT standards and site-specific requirements
• Provide operations support for deployed Service Now applications and modules
• Build, maintain, and regularly update documents tracking the progress of Service Now development tasks and projects
• Interface and communicate with Mission Support Division staff to ensure tasks and priorities are understood and completed effectively
• Bi-weekly brief managers on the progress of Service Now development projects and initiatives
• Actively work to complete tasks and projects by established completion dates; inform management when dates cannot be met and provide reasons
• Maintain awareness of cyber, physical security, and safety-related rules, policies, and procedures
• Develop, maintain, and document Service Now development policies, processes, and procedures
• Support mission-driven initiatives requiring automation or workflow enhancement
• Make recommendations and provide input to improve efficiency and effectiveness in workflow automation
• Coordinate project-oriented Service Now development requests in alignment with DOE/NNSA and Naval Reactors IT guidance

• Complete, functional, properly documented Service Now modules for all assigned workflow requirements, correctly named and deployed to the designated Service Now environment
• Comprehensive documentation of development tasks meeting federal lifecycle and auditability requirements
• Weekly reports summarizing completed tasks, outstanding work, risks, and recommended improvements
• Log of Service Now platform, software, or network problems, including date, time, description, and corrective actions taken

• Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited institution
• Minimum of two (2) years of directly relevant Service Now development/administration experience
• Proficiency in configuring, scripting, developing, and deploying solutions across Service Now modules including ITSM, ITOM, workflow, catalog, and custom applications
• All work must comply with federal standards including DOE Orders, NNSA directives, FISMA/NIST guidelines, and
  -issued information systems instructions
• Comprehensive understanding of federal IT compliance frameworks, including change-control, configuration management, auditability, secure workflow development, and documentation standards
• Excellent verbal and written communication skills; capable of presenting complex Service Now system…