Customer Service Representative

Sirius Staffing has upcoming openings for on-site, full-time Customer Service Representatives with a large utility company in West Monroe, LA.

Schedule:

Mon - Fri

You will start out with a 6-week (paid) Training. Then, when that is completed, you will transition to your position. It is imperative that you attend every day during the 6-week training session .

You could be assigned to work either an 8a-5p or 10a-7p schedule, Monday-Friday.

You will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.

This role serves as a key point of contact between the company and its customers, helping to maintain satisfaction and build strong relationships.

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations for improvements
• May review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching
• Analyze customer feedback and identify trends
• Ensure compliance with company policies and service standards

• High School Diploma or equivalent
• 4+ years of related experience (preferred)
• Strong conflict resolution and leadership skills

• Weekly Pay
• Comprehensive Benefits Package (available after the required waiting period) :
  Medical Insurance , Prescription Coverage Options ;
  Vision & Dental Coverage through Guardian ;
  Supplemental Life Insurance with AD&D and Dependent Options ;
  Short-Term & Long-Term Disability Coverage
• Telemedicine Options & Employee Assistance Program (EAP)

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.