Veterans Assistance Manager; Northeast Region

This is a promotional opportunity open only to current permanent LDVA employees.

“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home.”

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We’re looking for a Veterans Assistance Manager to join our team. In this role, the Veterans Assistance Manager for the northeast region manages all parish Veterans' Contact Assistance programs in the region assigned. This incumbent will have direct subordinates, and receives direct supervision from the Deputy Assistance Secretary for Contact Assistance.

• Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions.
• Displaying Expertise: The ability to exhibit specialized skills or knowledge gained from experience or training.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Solving Problems: The ability to discover solutions to problems.
• Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.
• Training Others: The ability to facilitate the acquisition of work‑related knowledge and skills in an effort to improve employee performance.

Seven years of experience in veterans service work, administrative services, or social services; OR

Six years of full‑time experience in any field plus four years of experience in veterans service work, administrative services, or social services; OR

A bachelor's degree plus four years of experience in veterans service work, administrative services, or social services; OR

A master’s degree plus three years of experience in veterans service work, administrative services, or social services.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Incumbent may be required to provide a DD‑214 as evidence of being an honorably discharged veteran of the United States Armed Forces who served on an active, full‑time basis.

• Supervises all employees of the veterans contact assistance program in a region of the state, the New Orleans Claims Office, or administers the State's Veterans Assistance Programs.
• Administers the State Educational Assistance Program, the State Military Bonus Program, and other applicable Veterans Assistance programs by establishing, verifying applicant eligibility and processing to completion.
• Prepares all news releases and publishes the Departmental publication, SERVO.
• Analyzes all changes in veteran laws and regulations issued by state and federal authorities. Prepares and distributes technical bulletins to keep all employees advised of changes in federal/state laws and regulations.
• Plans, organizes, and implements a statewide training program for Veterans Assistance…