Security Support Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Schedule Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

Serves as main liaison for service manager, customers, and field technicians.

Will take payments over the phone from customers.

Answering scheduling queries via email and phone.

Rescheduling or canceling meetings in a timeous manner.

Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.

Will be responsible for the billing of service calls.

Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.

Remote programming of security systems for customers and technicians.

Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.

Perform other duties assigned by management.

Education/

Qualification:

A minimum of 2 years of Customer Service experience is required.

Advanced proficiency in scheduling software

Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.

Excellent communication and interpersonal skills.

Excellent organizational skills and attention to detail.

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

Excellent pay Medical, dental, vision

Company paid life insurance

Company paid short-term disability
401K with employer match

Paid vacation and company holidays

Training and Career Development Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
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