Retail Store Manager

Position Summary

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales experience is a plus). The Store Manager will be accountable for daily operations, managing a customer‑centric environment, coaching staff, and maximizing financial goals. This role reports to the District Manager and will receive a competitive wage plus a performance‑based bonus.

Hourly rate ranges from $18.00 to $22.40 per hour, with lucrative monthly bonus and unlimited commission opportunities. Additionally:

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and eligible voluntary plans.
• Best working hours in the business: 9 AM to 6 PM; many stores closed on Sundays.
• Earned Wage Access program available from the 2nd day of employment.
• Vacation: 1 week paid after 6 months; additional weeks as described.
• Sick/Personal: 8‑hour grace period after 6 months; additional hours per anniversary.
• Employee discounts from 1,000+ companies.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Auto‑enrollment in First Cash 401(k) after 6 months.
• Pet insurance program available.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
• Train and coach store staff to meet First Cash standards.
• Recruit top talent via company‑prescribed channels.
• Open and close the store, including cash drawer counts and asset protection procedures.
• Administer inventory, loan management, merchandising, store presentation, and reporting.
• Evaluate financial statements and drive profitability through goal‑setting and communication.
• Ensure asset protection via inventory control, property safety, documentation, and securing customer loans.
• Monitor loan qualification and buying processes to ensure integrity and value.
• Communicate clearly with employees regarding store mission and profit objectives.
• Stay current on product knowledge and company policies.
• Complete assigned self‑development training.
• Perform other related duties as assigned.

• Must be able to lift and carry up to 50 pounds and work for extended periods (standing, stooping, walking, climbing, etc.).
• Demonstrated supervisory experience.
• Ability to work with firearms and obtain firearms certification if required.
• Must be 18 years or older.
• High School diploma, GED, or equivalent.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Expect to work 45+ hrs/week; hours vary with business demand.
• Computer literate and proficient with POS systems and office equipment.
• Strong multitasking, organizational, analytical, cash handling, and independent work skills.
• Excellent work ethic and business acumen.

Bilingual applicants are encouraged to apply.

Store Managers receive commission based on the store’s monthly gross profit. Detailed information will be provided during the interview process.

All employees must agree to a binding arbitration agreement for dispute resolution.

Pay rates will not be below applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. The company provides recruitment and employment opportunities regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. First Cash provides reasonable accommodations for qualified individuals with disabilities.