Communications Technician , Network Maintenance - DOT

Job Summary

Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.

Schedule, Location & On-Call Expectations

Location:

405 Kiroli Rd, West Monroe, LA Schedule may vary based on business needs, network events, and customer-impacting outages. On-Call Rotation:
Must be available to respond to emergencies, service interruptions, severe weather events, and other network-impacting situations as needed.

Core Responsibilities

• Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools.
• Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
• Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
• Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
• Performs CLI ride-out and track and repair leakage, as necessary.
• Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
• Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is complete. Completes associated paperwork with each work order, as required.
• Responds to and repairs service interruptions during regular business hours, shift work or when  On-calls  as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
• Essential Functions of Role:
  During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
• Drives company vehicle in a safe and responsible manner.
• Works and travels in inclement weather.
• Must have the ability to comply with safety procedures and requirements.
• Must be able to work while standing 50-70% of the time.
• Must have the ability to climb…