Supply Chain Operations Manager

The Customer Operations Manager owns the end-to-end execution of customer orders from purchase order receipt through final delivery. This role serves as the operational lead for assigned customer accounts and partners cross-functionally with sales, planning, purchasing, warehouses, freight forwarders, customs brokers, and vendors to ensure accurate order fulfillment, compliant import execution, and on-time delivery.

This position is operationally focused and best suited for candidates with experience in logistics, supply chain, and ERP-driven order management within an import or distribution environment. The ideal candidate is highly organized, detail-oriented, and comfortable making execution decisions in a fast-paced, deadline-driven setting.

The job is an in office position located in West Orange, NJ.

• Own assigned customer accounts and manage the full order lifecycle from purchase order receipt through shipment and invoicing.
• Enter, process, and maintain accurate order data within ERP and CRM systems.
• Ensure order accuracy, pricing alignment, and documentation compliance.
• Collaborate with customer operations teammates to ensure coverage, continuity, and execution consistency.

• Act as the operational point person for customers, providing proactive updates on order status, inventory availability, and shipment timing.
• Manage multiple active customer accounts and concurrent orders in a deadline-driven environment.
• Investigate, resolve, and escalate order and shipment exceptions related to delays, shortages, damages, billing, or quality issues.
• Communicate clearly and professionally with customers, internal teams, and external partners.

• Coordinate inbound and outbound shipments with international vendors, freight forwarders, carriers, customs brokers, and warehouse teams.
• Track shipments end-to-end from overseas departure through final domestic delivery.
• Create pick tickets, verify inventory availability, and schedule domestic transportation (LTL, FTL, small parcel).
• Make execution decisions related to freight method selection, shipment prioritization, and consolidation to optimize cost and service.

• Collect, review, and verify import and export documentation, including Bills of Lading, commercial invoices, and packing lists.
• Partner closely with customs brokers to support smooth clearance and timely delivery.
• Maintain working knowledge of Incoterms, import compliance requirements, and domestic freight classifications.

• Monitor inventory levels for assigned accounts and collaborate with planning and purchasing teams to support forecasts and replenishment needs.
• Serve as the primary liaison to warehouse teams, prioritizing daily outbound shipments based on urgency and carrier cutoff times.
• Ensure inventory accuracy and alignment between physical stock and system records.
• Partner with sales to support quotations, returns, and customer-specific requirements.
• Provide operational insights to support customer retention and growth.
• Prepare reports and documentation for customers and internal stakeholders as required.

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, supply chain, or a related field preferred.

• 2+ years of experience in order management, logistics coordination, or supply chain operations within an import, manufacturing, or distribution environment.
• Hands-on experience working with freight forwarders, customs brokers, carriers, and warehouse teams strongly preferred.

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using ERP, CRM, and WMS systems such as Net Suite, SAP, or similar platforms.

• Strong attention to detail and operational problem-solving skills.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Ownership mindset with a proactive, solutions-oriented approach.
• Ability to work independently while contributing effectively within a cross-functional team.