Call Center Agent Bilingual; English​/Portuguese​/Spanish

Job Description

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Take messages for providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Conduct audit calls.

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).
• Experience:
  
  1 year customer service (Preferred).
• Ability to commute:
  Essex County, NJ (Preferred).

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.
• 401(k) and 401(k) matching.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid sick time.
• Paid time off.
• Vision insurance.

• Monday through Sunday 9am-5pm (rotating weekends), one late night shift required weekly.

• Evening shift
• Monday to Friday
• Weekends as needed

Job Type: Full-time

Pay: $17.00 - $20.00 per hour, commensurate with experience

Expected hours: 37.5 per week