Transfer Center Specialist

Job Details

Req #:  | Category:
Revenue Cycle and Patient Access | Status:
Part-Time |

Shift: Night | Facility: RWJBarnabas Health Corporate Services | Department:
Central Access Office | Pay Range: $21.69 - $30.64 per hour |

Location:

95 Old Short Hills Road, West Orange, NJ 07052 |

Job Title:

Transfer Center Specialist | Department Name:
Central Access Office | Status:
Hourly | Pay Range: $21.69 - $30.64 per hour

The Specialist functions semi‑independently, under the direction of the Transfer Center administration as part of the integrated healthcare team. The Transfer Center Specialist will work to enter Epic referrals into About, preadmit & send insurance verification to Patient Access, confirm all necessary components of referral are present and complete, document clear follow‑up for clinicians, answer phones, and at the time of patient acceptance confirm appropriate bed requests are placed, coordinate transport with PTC or otherwise appropriate entity, and ensure patient’s timely arrival to inpatient unit.

Knowledge and necessary skills will be utilized to effectively meet the needs of the transfer process. Must possess ability to establish and maintain effective working relationships with the public. Requires the ability to effectively plan; must be able to follow directions and to perform work according to department standards when no directions are given. Requires enthusiasm, initiative, and the ability to work independently/cooperatively with other personnel.

Requires the ability to function effectively in a fast‑paced environment with multiple demands/deadlines.

Required:

• High school diploma/GED
• 2-3 years of experience in a healthcare office or hospital operations setting, and/or educational background

Preferred:

• Expert level of Microsoft Office
• Ability to accurately type at least 40 wpm

• Part‑Time, Nights

• Serves as the point of contact for referrals and obtains necessary information to initiate and facilitate the patient’s transfer into RWJBH Healthcare hospitals under administration and charge supervision
• Proficient in all Transfer Center workflows and protocols
• Works directly with staff at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility. Receives, documents, and communicates time‑sensitive clinical data from a multitude of sources.
• Demonstrates the ability to triage and prioritize patient information under the direction of the clinician
• Coordinates transports and pick‑up times
• Proficient in Transfer Center database platform, EMR, telephony systems, and Office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI
• Demonstrates knowledge of regulatory components to include but not limited to Ethics and Compliance, quality initiatives, and HIPAA; monitors self‑compliance and implements process changes to ensure compliance with such regulations and quality initiatives
• Effectively supports system, facility and department goals, objectives, mission, vision, and values through appropriate use of interpersonal skills and job performance. Supports Transfer Center and RWJBH hospital’s growth strategies
• Demonstrates well‑defined organizational and time‑management skills. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions
• Demonstrates commitment to and compliance with company’s policies and procedures. Adheres to safety and infection control and prevention policies, procedures and guidelines

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Medical/Dental/Vision plans
• 403(b)
• PTO
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending…