Application Analyst III

Job Title:

Application Analyst III

Location:

SBC Corporation

Department Name: IT&S Orders Providers IC

Req #:

Status:
Salaried

Shift: Day

Pay Range: $ - $ per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Analyst III is primarily responsible for supporting the design and build of the designated application,

They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application.

They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II.

The Application Analyst III is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst III assists in the coordination of customer support activities.

The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives.

The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base.

The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications:

Education:

Preferred:
Bachelor's degree or equivalent years of relevant work experience

Minimum:
Associate's degree with four or more years of relevant work experience

Work Experience:

Preferred 5+ years prior system build experience

Demonstrated ability to support and develop the application and mentor others

Previous experience working with specified customer base,

Ability to handle moderate complexity of work with minimal supervision

Licenses and

Certifications:

Minimum:
Certification in specified application as applicable;

Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable,

For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid,

Responsibilities

The Application Analyst III is the primary support for the assigned application(s),

In addition to the duties discussed in the

Role Description , the Analyst is responsible for the following:

Design of the application's capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders,

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build,

Oversees and/or performs analysis of necessary application modifications

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with minimal supervision

Acts as a resource for Application Analyst I & II

Assists with development of Change Readiness demos and documentation

2) Application Support:

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Work groups

Possesses comprehensive knowledge of subject matter

Works with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Handles complex issues

Takes initiative to problem solve within job scope

Shares knowledge functions as a preceptor for staff

Validates work performed by newly certified or new work by level 1 & 2 Analysts

Keeps knowledge of industry trends, application enhancement and future impact to enterprise

3) Documentation and Communication:

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing,

Contacting the customer regarding ticket resolution if resolved or unable to fill request,

Logging decisions and issues/risks in trackers during build/projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues/risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine…