MyChart Application Analyst II

Job Title

Application Analyst II

IT&S Patient Access

95 Old Short Hills Road, West Orange, NJ 07052

$91,472.00 - $ per year

The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They oversee the overall build of workflows, system configurations, change documentation, and operational support. The analyst works independently with minimal supervision, handles installation, upgrades, and configuration of the application, coordinates customer support activities, creates and executes test scripts, and documents outcomes. They address customer or build issues, recommend mitigation plans, and provide on‑call support through go‑live and ongoing maintenance.

• Education:
  
  Preferred Bachelor’s degree or equivalent years of relevant work experience.
• Experience:
  
  Preferred 3+ years of prior system build experience; demonstrated ability to support the application; previous experience with the specified customer base; ability to work with moderate supervision.
• Licenses &
  
  Certifications:
  
  Minimum certification in the specified application;
  Epic Cadence & Prelude certified required (Referrals and/or MyChart preferred).

• Adaptability/flexibility: demonstrating flexibility with respect to changing end‑user business needs.
• Critical thinking: the ability and willingness to see things in an open‑minded way and examine an idea or concept from many angles.
• Dependability: the ability and willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and timely, with strong organizational skills.
• Initiative: the ability and willingness to recognize assignments or tasks that need completion, seek additional assignments, and help others.
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts, and to establish effective relationships with Epic counterparts.
• Learning: the ability and willingness to learn new software and systems.
• Listening: listening attentively, ensuring accurate understanding, holding responses until the person has finished, and repeating information for clarity.
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem’s cause, develop a course of action, and prevent recurrence.
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high performance when faced with stressful work and time pressures.

• Executing Application Design and Build: design and build the related application, optimize design with Operations, utilize best‑practice resources, review foundations and operational requests, participate in unit and integrated testing, build data fields, screens, templates, and customer‑defined functionality, collaborate with training, follow build standards, maintain environment synchronization, act as a Level 1 analyst resource, and assist with Change Readiness demos and documentation.
• Application Support: provide go‑live support, on‑call support post go‑live, represent the application in Integrated Area Work groups, maintain knowledge of the subject matter, work with customers and informatics on enhancement requests, support continuous documentation, share knowledge with analysts, validate work from newer analysts.
• Documentation and Communication: maintain ticket communication, contact customers on resolution, log decisions and risks, support governance and business case development, maintain version control, supervise basic issues, escalations, and present oral and written communication to the project team.
• Project Management: recommend process improvements, assist in future state material development, follow issue identification and resolution, adhere to change control processes, collaborate across teams and operational staff, develop test scripts for new systems, and comply with version upgrades and system modifications.
• Perform other duties as assigned.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

RWJBarnabas Health is an Equal Opportunity Employer.