Advance Medical Support Assistant

The Advanced Medical Support Assistant (MSA) position provides clerical and administrative support to the patients and staff; this position is located in the Imaging Service at the West Palm Beach, Florida VA Medical Center.

The Advanced MSA works collaborate in an interdisciplinary coordinated care delivery model. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports .

The Advanced Medical Support Assistant works collaborate in an interdisciplinary coordinated care delivery model. The Advanced Medical Support Assistant reviews care with the facility service areas, non-VA community providers, and third-party administrator to review the eligibility by using various basic guidelines and policies, coordinate care to non-VA community providers through third-party administrators, and makes any necessary adjustments. Assignments at this level include, but are not limited to:

* Serves as the administrative subject matter expert within the patient care team. Provides administrative support and is an integral member of the clinic team to effectively carry out daily administrative operations of the clinic.

* Ensures that all Consults and Scheduling practices are acted upon in accordance with National Directives} Regulations and Standard Operating Procedures.

* Develops and maintains effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies. Assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities. Maintains and monitors patient appointment schedules and communicates delays in scheduled appointments to the appropriate staff and patients. Attempts to resolve complaints of a local administrative nature and refers other complaints to supervisor.

Coordinates and/or schedules patient appointments with other clinics or specialties.

* Facilitates and processes secure messaging with the patient and care team; notifies patient of normal lab results. Develops and/or manages a tracking system for follow up care to include but is not limited to consult status and test results.

* Participates in team huddles and team meeting to manage and plan patient care. Sets priorities and deadlines, adjusts follow and sequencing of work to meet team and patient needs. Collaborates with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic patient medical record. Participates and provides feedback and input in problem solving on operational issues or procedures in team meetings.

Performs administrative follow up actions and independently follows up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care.

* Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues.

* Evaluates patient information and clinic schedule lists to determine whether patient is vested. Educates providers about shared patients (patients receiving care at another VA medical center or with a community non-VA provider) and brings such patients to the attention of provider.

* Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

* Performs administrative duties in support of provider panel management using various VHA databases to extract, categorize, and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel. Develops and maintains specific reports, track, and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality, and customer satisfaction.

* Obtains identifying information and determines the nature of the visit/call. Insures eligibility for care and contacts appropriate staff member for verification, when necessary.

* Incumbent is responsible for appointment management and coordination of all administrative information between the professional staff and the patient. Receives patients and visitors in person or telephonically. Records and relays messages and/or redirect call(s) as necessary. Updates demographic information, scheduling appointments, enters, No Shows, collection insurance information, data entry, administratively managing encounters, consultation requests, and electronic wait list, enters appropriate documentation in patient records, answering telephones, and notifying the patient of his/her appointment.

* Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters. Attempts to resolve complaints of a local administrative nature and refers other complaints to supervisor. Coordinates and/or…