Office Coordinator

Compensation: $18.00 - $20.00 per hour

• 401(k) matching
• Paid time off
• Fun, energetic, team-focused environment
• Opportunity for growth into leadership roles
• Make a meaningful impact through water safety and youth development
• Supportive and mission-driven company culture

Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations. This role is ideal for someone who thrives in a fast‑paced, customer‑focused environment and genuinely cares about delivering an exceptional experience for families.

• Manage daily front desk operations and ensure excellent customer service
• Respond to all client calls, texts, and inquiries within 24 hours
• Oversee class scheduling, make‑ups, and enrollment support
• Track and support weekly student enrollment goals
• Monitor attendance, phone logs, and prepare daily executive summary reports
• Ensure accuracy of scheduling changes and front desk entries
• Review and verify monthly billing prior to processing
• Maintain return call logs and follow‑up systems
• Manage boutique inventory and reorder supplies as needed
• Run daily, weekly, monthly, and annual reports
• Support marketing initiatives and ensure promotional materials are displayed
• Assist with basic HR functions and administrative duties
• Maintain front desk procedures, scripts, and accountability standards
• Monitor outstanding accounts and follow up as needed

• 1–3 years of administrative, front desk, or customer service experience (management experience preferred)
• Strong organizational and multitasking skills
• Excellent communication skills (phone, text, and in‑person)
• High attention to detail and accuracy
• Positive, energetic, and professional demeanor
• Ability to take initiative and work independently
• Comfortable with computer systems and learning new software
• Experience in scheduling, customer service, or office coordination preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.