Senior Service Specialist

## Senior Service Specialist Apply:
Onsite:
USA-West Palm Beach-FL:
Full time:
Posted 2 Days Ago:
R-02252
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* About Us:

** Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
** Our Mission:
** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day-to-day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards.

** ROLES & RESPONSIBILITIES:
**** Administrative & Operational Support Services:*
* * Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
* Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
* Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
* Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
** Reception & Client Service:*
* * Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
* Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
* Handle client concerns and service-related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.
* Maintain strong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery.
** Hospitality & Facilities Coordination:*
* * Coordinate conference room setup, hospitality services, catering support, and meeting room readiness.
* Monitor and replenish office and kitchen supplies while maintaining inventory control and ordering supplies as needed.
* Assist with basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns.
* Support overall office appearance and operational functionality to ensure a professional client environment.
** Workflow Coordination & Quality Assurance:*
* * Independently manage assigned production and operational tasks while meeting deadlines and maintaining service quality standards.
* Assist with prioritizing daily workflow activities to ensure operational efficiency and timely completion of requests.
* Monitor service activities and identify opportunities for process improvement, operational consistency, and enhanced client support.
* Ensure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client-specific operational requirements.
** KNOWLEDGE, SKILLS & ATTRIBUTES:*
* * Strong customer service and interpersonal skills with a professional and client-focused demeanor.
* Excellent organizational and multitasking abilities with strong attention to detail.
* Ability to work independently and manage multiple operational responsibilities in a fast-paced environment.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Office applications including Word, Outlook, and Excel.
* Ability to problem solve and resolve service-related issues with professionalism and tact.
* Ability to maintain…