Business Operations Mgr

What you get to do in this role:

Business Operations:

• Track and manage Product Operations headcount.
• Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.
• Manage Priority Q  cadence, accompanying deliverables and drive consistency of reporting.
• Assist in organizing strategy and planning sessions and deliverables.
• Manage office and space planning requirements.
• Engage and connect with other operations managers in UTG and beyond as required.
• Be a thought-leader and influencer creating clarity out of ambiguity.

Communications Management:

• Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
• Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.
• Implement thoughtful, innovative and engaging communications that build on and enhance Service Now’s purpose, culture, and strategic priorities.
• Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.
• Identify and recommend creative ideas to improve business operations and communications – be proactive.
• Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.
• Coordinate, scope and advise VP and leadership team involvement in internal events as needed.
• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Strong program management skills.
• Excellent understanding of budget and headcount management.
• Excellent understanding of functional operational processes.
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality.
• Ability to translate business strategies into effective narratives.
• Proven ability to effectively interface with a diverse range of roles at all levels.
• Resourceful, self‑motivated and able to independently prioritize shifting workloads in a high‑growth, ever‑changing environment.
• Ability to work in a matrix organization structure.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.