GTM Strategic Planning Manager

The Global Strategic Planning and Analytics organization is on a journey of growth as Service Now scales to $30B+. We’re leading the way by influencing strategy and developing insights which fuel the automation and simplification of our annual planning processes; to help us we’re hiring a GTM Strategic Planning – Manager.

This position will play a pivotal role in working across the broader GTM organization, focused on facilitating an integrated planning process and ensuring the successful implementation of Strategic Priorities.

We are looking for someone who is a structured analytical thinker, strategic problem solver, and team-first collaborator. The ideal candidate is a self-starter who thrives in fast paced, results driven environments and is comfortable leading initiatives across multiple teams and levels of the organization.

If you have a background in consulting and/or tech who thrives on leading organizations through change, while understanding the voice of the market, let’s connect!

• Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of the execution plans.
• Proven program management experience standing up and running integrated, cross-functional program plans in complex environments - including defining workstream ownership, sequencing dependencies, establishing OKR frameworks, and driving execution cadence across multiple teams and stakeholders simultaneously.
• Translate analyses into tangible guidance and expectations to be incorporated into the organization’s annual operating plan (AOP) and new year readiness processes.
• Lead the GTM organization and extended teams to align with guidance throughout the planning process, diving into the details with the respective teams to ensure effectiveness. Partnerships include GTM Operations, Field Sales, Global Industries Partners and Solutions, and Customer Excellence.
• Prepare executive level communications and presentations to outline findings, make recommendations, and influence decisions through compelling story telling.
• Partner across the planning organization to automate planning delivery through people, process, and tools.
• Support the VP of Strategic Planning in design, implementing and measuring the success of organizational programs and priorities.

• 10+ years of progressive experience in a SaaS company GTM Strategy and Planning function, top consulting firm, or strategic field role. Demonstrated success driving growth at scale with a focus on topline and Customer value realization.
• A combination of consulting and operating experience, owning initiatives from concept to implementation in a complex global environment. Ability to think strategically, understanding the big picture while connecting the dots with operational priorities.
• Excellent qualitative and quantitative analysis and modelling skillset with intellectual curiosity to unlock deep insights that drive value.
• Excellent problem-solving skills, including the ability to identify and define problems, make connections across diverse topics, assess, and synthesize into clear findings and recommendations with associated plans.
• Ability to manage diverse stakeholders, collaborate, and influence at all levels of the organization with both empathy and conviction.
• Communicate across a wide array of teams, geographies, cultures, and mediums (written, verbal, presentation). Looking for superior presentation skills – creating for clarity and simplicity.
• Experience leveraging AI tools - such as Claude by Anthropic - to accelerate strategic planning workflows, automate deliverable creation, and enhance team productivity is a strong plus.
• This is a global role, requiring familiarity with differences across GEOs, market maturity, and cultures. Must be able to connect across time zones with stakeholders.
• Minimal travel required (~10% or less).

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.