Artisan Associate

Responsibilities

The Artisan Home Associate is a core operational role supporting the delivery and administration of the Artisan Home Membership Program for luxury condominium buyers. This position is designed for a highly capable, operations-minded professional with a proven background in structured program support, documentation control, and executive-level coordination.

Reporting to the Director, the Associate ensures that all internal workflows, documentation, scheduling, and program materials are executed accurately, consistently, and to a first-class standard. This role is critical to maintaining the operational integrity and scalability of the Artisan Home Program. This role supports not only operational execution but also the financial discipline, repeatability, and data integrity required to scale the Artisan Home Program across multiple projects.

The ideal candidate demonstrates maturity, discretion, and precision, and can operate in a high-expectations luxury environment and support complex programs involving multiple stakeholders.

• Provide structured operational support to the Program Administrator in the execution of the Artisan Home Membership Program.
• Prepare, manage, and maintain all program documentation, including applications, scopes, presentations, agreements, and reference materials.
• Support the preparation and internal delivery of first-class Artisan Home presentations and program materials.
• Maintain strict version control, document accuracy, and timely internal distribution.
• Manage and coordinate internal calendars, meetings, and appointment scheduling related to program operations.
• Track program milestones, deliverables, and deadlines to support timely execution.
• Identify discrepancies, delays, or risks that may impact program revenue timing or execution.
• Coordinate internal reviews, vendor presentations, and leadership briefings as directed.
• Support internal preparation for vendor briefings and experience center activity
• Support consistency between program materials, Buyer Upgrade Amendments, and internal records.
• Maintain highly organized digital filing systems aligned with Artisan Home standards.
• Track intake, organization, and status of proposals, scopes, and supporting documentation.
• Maintain internal dashboards and trackers for program metrics.
• Coordinate internally with construction, design, technology, finance, and outside vendor teams.
• Support cross-functional alignment through clear, concise internal communications.
• Assist in the development, refinement, and maintenance of standard operating procedures, templates, and playbooks for Artisan Home workflows.
• Provide administrative and operational support to senior team members as required.

• Exceptional organizational discipline with advanced attention to detail.
• Proactive, reliable, and execution focused.
• Strong operational mindset with the ability to manage structured workflows.
• Clear, professional written and verbal communication skills.
• Demonstrated sensitivity to quality, branding, and luxury standards.
• High degree of discretion, professionalism, and judgment.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Minimum 8-10 years of progressive experience in operations, project administration, or executive support roles. Candidates with less than 10 years of experience must demonstrate exceptional maturity, independent judgment, and prior responsibility for complex, high-expectation programs with financial and executive exposure.
• Experience with scheduling, project tracking, or program management tools preferred.
• Advanced proficiency in Microsoft Office Suite
• Strong comfort with document management systems, shared work spaces, and CRM platforms.
• Experience with the daily use of CRM software and Yardi Experience is highly preferred.

• Proven ability to manage high-expectation programs, sensitive information, and formal documentation.
• Experience with in ultra luxury residential, real estate, construction, design, hospitality, or related services required.
• Degree in Business Administration, Construction Management, Interior Design, Business Management, or related field preferred.
• Demonstrated experience supporting senior administrators, managers, or leadership teams in a structured, professional environment.

• Personalized Health Care
  :
  Multiple medical, dental, and vision plan options;
  Employee Assistance Program
• Financial Benefits
  :
  Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness
  : 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development
  :
  Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

We are proud to be an equal opportunity employer and are…