Installation Coordinator

Installation Coordinator

Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring an Installation Coordinator. Position Type:
Contract On-Site

Required:

High-performing professional with project management experience who can successfully balance project-based and administrative responsibilities. Proactive, resourceful, customer-focused, and comfortable managing multiple priorities while partnering effectively with cross-functional teams to drive results.

Minimum Qualifications:

High School Diploma or General Education Degree (GED). Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred. Proficient in Microsoft Office (Word, Excel & PowerPoint).

Experience/Requirements:
Must possess good decision-making skills, be very organized and detail oriented. Must have excellent oral and written communication. Ability to use discretion. Problem Solving and ability to escalate matters when needed. Data analysis and interpretation skills. Speed and accuracy with attention to detail. Dispatching and scheduling. Project management experience with the ability to manage multiple priorities and drive tasks to completion.

Highly organized and capable of thriving in a fast-paced environment. Quick learner with the ability to adapt to changing priorities and processes. Strong customer service orientation with a focus on delivering a positive experience. Proven problem-solving and troubleshooting abilities. Ability to effectively multitask while maintaining attention to detail and accuracy. Self-motivated, driven, and able to work independently with minimal supervision.

Collaborative team player with experience partnering cross-functionally across multiple departments. Demonstrated ownership and accountability, taking personal responsibility for outcomes and deliverables. Forward-thinking mindset with the ability to anticipate needs, identify opportunities for improvement, and proactively address challenges.

Responsibilities:
Managing small projects from start to finish, ensuring they move efficiently through each phase. Proactive project coordination, including:
Providing customers with regular updates. Tracking parts orders and deliveries. Monitoring design and permitting progress. Managing project budgets and targets. Ensuring jobs are completed within 45 days of booking. Coordinating and supporting National Accounts installations as needed. Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity. Responsible for creating work orders, providing status to customer and following up with technicians.

Confirm work order is completed and/or closed by reviewing all notes and following up on pending items. Complete contract paperwork and QC paperwork. Schedule sub-contractor work. Work with technicians to ensure all paperwork is completed properly within the designated time. Maintain appointment schedules. Order material and equipment. Receive material/equipment and issue material and equipment to technicians. Complete daily reports. Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

Conduct physical inventory. Act as a liaison between Sales, Project Managers and technicians. Other duties as assigned.