Child Support Case Processing Specialist - Ppfd

CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing complex financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Currently employed with the Florida Department of Revenue.

Two years of experience conducting research and analyzing information to make decisions.

Two years of experience communicating with customers for the purpose of resolving inquiries.

One year of Child Support Program Payment Processing experience.

SUBSTITUTIONS:

Relevant education may substitute for the required experience.

PREFERENCES:

Preference will be given to individuals with PPFD experience.

SPECIAL NOTES:

Internal Agency Promotional Opportunity. This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Alternative Screening Criteria in lieu of SVT. Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. Gaps of employment of 6 months or more must be addressed in the application. Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY: $38,760.36 - $49,501.08 / annually

BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION:

Alyssa Moraldo-Johnson, , Alyssa.

Moral

SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:
In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL…