Call Center Manager: Lead Scheduling & Quality

A transportation company is seeking a Call Center Manager in West Palm Beach, Florida, to oversee reservations, scheduling, and dispatching. This role requires managing training for call center staff, monitoring quality assurance, and ensuring high service standards. Ideal candidates should possess strong customer service skills and have experience with data entry and a basic understanding of Trapeze. The successful candidate will maintain professional standards, handle multiple tasks, and be flexible in a dynamic work environment.

This is an opportunity to lead a team and impact operations significantly.
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