On-site Community Lead

Job description:

Community Coordinator (On-site)

We are seeking an Community Coordinator with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Downtown West Palm Beach FL. The Community Coordinator Provides excellent customer service to Venture X internal, external, and prospective members by accurately assessing all customer needs. Conducts the initial First Impression experience for any person entering the Venture X doors.

Demonstrating and maintaining a professional image of the Venture X brand at all times and on all platforms. This is a great entry level position for recent college graduates or someone looking to grow with a fast growing company.

About Venture X:
Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible work spaces in every major city around the world.

Reports to:

Community Sales Manager

Responsibilities include but are not limited to:

Sales Process
- Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.

• Assisting in scheduling tours.
• Assisting in sending out tour reminders.
• Greet prospective members at time of tour.
• Obtain walk in information, and enter into CRM with tour booking.

Customer Service

• Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
• Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager/Owner as needed.
• Resolve member issues with professionalism, empathy, and patience.

Goals
- Assist with meeting all occupancy, sales, marketing and financial goals.

• Meet with Community Sales Manager and/or Owner to understand location occupancy, sales, marketing and financial goals.
• Assist with reporting on weekly, monthly and quarterly achievements.

Networking

• Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
• Create a collaborative environment amongst our members through events and personal introductions.
• Makes signs for events with required advertisements to ensure successful event.
• Perform set-ups and breakdown of events, including ordering food and beverages.
• Prepares newsletter to make sure members are aware of every upcoming event.
• Assists with providing proposals and pricing on Events and/or meeting rooms.
• Assist events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.

Operations

• Process member move ins and move outs.
• Perform front desk services which include answering phones, greet and check in members or guests.
• Perform Mail/package collection, sorting and distribution timely.
• Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
• Provide first impression experience.
• Maintain current member list which includes new members and removal of former members.
• Set up and maintain all member files, mail folders and/or mailboxes.
• Prepare, audit and maintain all 1583 forms with 's for all Virtual Members.
• Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
• Schedule office resets for any members moving out which include painting, cleaning and/or furniture resets.
• Troubleshoot printing, internet and phone requests.
• Conduct building walkthroughs to ensure cleanliness throughout the day.
• Make ready each conference room prior to and after use.
• Confirm conference room bookings and book conference rooms as requested.
• Maintain tidy and cleanliness of the Café throughout the day.
• Perform opening and closing duties of the location.
• Assist with ordering and manage stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
• Maintain company standards and expectations of the appearance of the location.
• Keep office fresh and maintained throughout the day.

Billing & Collections-

• Assist with timely Billing process.
• Assist with entering charges in Deskworks as needed.
• Assist members with billing issues and/or questions.
• Assist community Sales Manager with entire collections process to ensure all payments are made timely and any issues with non-payment is addressed prior to end of month with action required.
• Perform collections upon billing after every bill run.
• Address and collect on any rejected payments with 24 hours.

Qualifications:

• Hospitality / Co-working space experience is helpful.
• Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
• Any combinations of education, training or general experience in…