Customer Service Agent

Safebound Moving & Storage

Client Support Agent

Full-time

Mon – Fri, 12:00 PM – 9:00 PM

Sundays, 10:00 AM – 4:00 PM

Second shift

At Safebound Moving & Storage, we take pride in making every move a smooth one — and our Client Support team is at the heart of that experience. We're looking for a motivated, detail-driven Client Support Agent who thrives in a fast-paced environment and genuinely enjoys helping people. You'll be the trusted first point of contact for our clients, guiding them through the moving process with professionalism, accuracy, and care.

• Handle incoming calls and client inquiries promptly and professionally
• Confirm move details, timelines, and logistics with clients and association partners
• Coordinate with vendors, carriers, and internal teams to schedule and manage moves
• Track and manage moving operations using Granot (or equivalent CRM)
• Maintain accurate, up-to-date records in Excel or Google Sheets
• Juggle multiple priorities while keeping a calm, solutions-focused approach
• Contribute to a team culture built on communication, accountability, and service

• Experience in customer service or logistics
• Proficiency in Excel and/or Google Sheets
• Strong communication and organizational skills
• A sharp eye for detail and follow-through
• Familiarity with Granot or a similar CRM (required)
• Ability to stay composed and effective in a high-volume environment

• Competitive compensation
• Clear opportunities for growth and advancement
• A collaborative, team-first workplace culture
• The chance to make a real impact at a growing company

This is a second-shift position. Core hours are Monday through Friday, 12:00 PM – 9:00 PM, plusevery Sunday, 10:00 AM – 4:00 PM.

Ready to join the team?

Submit your resume and professional references to be considered. We review applications on a rolling basis and look forward to meeting candidates who share our commitment to exceptional client care.

Safebound Moving & Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.