Client Services Trip Support Specialist

Alerion is looking for a Trip Support Specialist to join our Flight Services Team.

The Trip Support Specialist serves as the primary point of contact for Alerion’s high-net-worth (HNW) clientele, as well as wholesale charter brokers, delivering white-glove, concierge-level support throughout every stage of the trip lifecycle. This role is responsible for anticipating client needs, coordinating complex travel logistics, and proactively resolving issues to ensure a seamless and elevated travel experience. Acting as a trusted advisor, the Trip Support Specialist collaborates closely with internal teams and external partners to advocate for the client while upholding the highest standards of service, safety, and professionalism.

This position is hybrid and will require a combination of remote and on-site work from our West Palm Beach office.

• Understands HNW client trip needs and articulates options to best suit individual client requirements.
• Provides proactive and immediate VIP client communication regarding aircraft delays, cancellations, weather, and customer-specific trip logistics.
• Knowledgeable with respect to all required and pertinent client details to ensure seamless client experience.
• Schedules, plans, and coordinates logistics of domestic and international client trips, including trip times, airport selection, catering requests, ground transportation requests, and all required trip documentation.
• Collaborates closely with operations teams to safely execute each trip within government and company guidelines.
• Monitors the effective coordination of all on-board services and specific client requests.
• Proactively monitors trip status and ensures timely updates to the client.
• Handles a high volume of emails, ensuring timely and accurate email acknowledgments.
• Provides high-touch, professional customer service through proper business etiquette and decorum upon every interaction, internally and externally.
• Adheres to, and is familiar with, specific client requirements when planning trips and for communication with the client; accurately maintains client travel profiles in planning systems.
• Collects, researches, and analyzes data as needed to complete the planning aspects of any trip and provides complete and pertinent information to the client and other departments.
• When needed, provides sales support and sourcing efforts, including trip quoting.
• Minimal travel to events or client sites may be required.
• Handles additional projects as assigned.
• Works a varied shift as part of a multi-person team, which could include nights, weekends, and holidays.

• Bachelor’s Degree or 1-2 years of Account Management/High-touch customer service experience.
• Thrives in a high-volume, multitasking environment.
• Highly detail-oriented with excellent qualitative and quantitative analytical organizational skills.
• Demonstrated ability to forge effective relationships with internal and external stakeholders.
• Excellent verbal and written communication skills at all levels of the organization.
• Ability to handle confidential information with discretion, sensitivity, and good judgment.
• Aviation industry experience is a plus.
• Familiarity with Avianis is a plus.
• Familiarity with FAA Part 135 duty time and rest requirements is a plus.

• Medical:
  Company sponsors 100% premium for Employee and 50% premium for dependent on select plans.
• Dental and Vision Plan options.
• Group Life and AD&D.
• Voluntary Life and AD&D.
• 401(K) Retirement Plan and Match program.
• Health Savings Account (HSA).
• Monthly Phone Allowance.
• Employer-paid known crew member badging.
• Paid Time Off.