Visitor Campus Ambassador; Part-Time, Non-Exempt

Position: Visitor Experience Campus Ambassador (Part-Time, Non-Exempt)
Visitor Experience Campus Ambassador# Visitor Experience Campus Ambassador Norton Museum of Art - West Palm Beach, FL 33401## Overview Position Type Part Time## Description
** About the Norton Museum of Art
** Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.
** Our Commitments:
** To uphold our mission and ensure the Norton’s relevance to our community, we are dedicated to the following principles:
* ** Art:
** We celebrate and share excellence in the arts in all its forms.
* ** Audience:
** We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.
* ** Ambassadors:
** Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.
* ** Foundations:
** We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

The
** Campus Ambassador
** supports the visitor experience in the museum’s parking lot and other locations on the museum campus, ensuring consistent world class visitor experience throughout the museum grounds. In the parking lot, they assist visitors with using the Park Mobile app, answer questions about museum programs or admission, sell parking passes, tickets, or membership, and maintain the use of the lot for museum visitors or authorized users.

This position reports to the Director of Member and Visitor Experience.
*
* Essential Duties & Responsibilities:

** Responsibilities include, but are not limited to:
* Parking & Traffic Control:
Ensuring that museum staff park in designated spaces, and informing visitors of the museum’s parking policies. Specifically:  + Parking Rates.  + Eligibility to use the parking lot.  + Providing temporary day passes to visitors who require them and cannot access the Park Mobile system.
* Use of the museum’s point of sales system, Altru, to provide supplemental parking fee collection if a visitor struggles with utilizing Park Mobile or has questions about their tickets.
* Working alongside Security to enforce museum visitor policies and keep the campus safe.
* Should be prepared to actively engage visitors in the parking lot based on the museum’s schedule of events. This person should be present outside the guard house to answer questions during the morning and during peak traffic times. They should be familiar with current parking policies and the museum’s daily schedule of events.
* Will coordinate with external parking enforcement providers to ensure they are aware of current Norton events, programs and parking policies for the day prior to beginning patrols.
* Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via credit card, as requested.
* This position is on duty from 8:00 AM to 4:00 PM Monday, Wednesdays, Thursdays, and Saturdays. This position is on duty from 9:00 AM to 4:00 PM Sundays, and has two shifts on Fridays, from 8:00 AM to 3:00 PM and 3:00 PM to 9:30 PM.Other duties as assigned, such as supporting museum programs or events in other locations or during different times within the museum.
*
* Qualifications:

*** Experience working independently and outdoors is a plus.
* Willing to
* Excellent verbal communication skills, good judgement, and strong customer service skills.
* The Campus ambassador should be comfortable using two way radios and Microsoft teams to communicate with fellow museum staff.
* Altru software experience is preferred but training is provided.
* Experience working in a retail environment or guest services is a plus.
* Must be comfortable using a tablet for job duties.
* Ability to sit or stand for extended periods of time, potentially outdoors.
* Candidates must be…