Insurance Customer Service Representative

Job Description

Welcome to Lebrun Insurance Agency, Inc., where we believe exceptional service is the cornerstone of our business. Located right here in sunny West Palm Beach, Florida, we're a dedicated team committed to serving our community with integrity and a personal touch. We're not just about policies; we're about building lasting relationships and providing peace of mind to our clients. We're looking for someone who genuinely enjoys helping people and wants to be a friendly, reliable voice for our agency.

As our Insurance Customer Service Representative, you'll be the welcoming face and helpful hand for our clients, guiding them through their insurance needs with clarity and care. If you have a knack for making people feel welcome and are eager to learn and grow within a supportive, local agency, we'd be thrilled to have you join our family and contribute to our positive client interactions.

• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Be the first point of contact for our valued clients, offering a warm and helpful experience.

Respond to customer inquiries via phone, email, and in person, providing accurate information about policies and services.

Assist clients with policy changes, billing questions, and claims processing.

Help manage client records, ensuring all information is up-to-date and accurate.

Support the sales and service teams by providing administrative assistance.

Build positive relationships with clients, making them feel heard and supported.

Proactively identify opportunities to enhance the client experience.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Follow through and exceed current and prospective client expectations.
• Strong communication skills, both oral and written.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn
• Ability to take initiative, be proactive, and think outside the box.