Ticketing Coordinator

Job Summary

The Ticketing Coordinator will be responsible for advancing the box office, assisting the Manager Ticketing, and issuing daily ticket counts to various departments, producers, and department heads. The position processes internal orders—both complimentary and purchased—and facilitates external complimentary ticket orders for artists, agents, and record labels. In addition, the ticketing coordinator screens, reviews, and resolves customer service inquiries related to credit card information, shipping processes, pricing, and general festival information.

• Screen and review customer service inquiries; resolve issues internally and externally regarding credit card information, shipping processes, pricing, and general festival information.
• Process internal orders for upcoming festivals and handle comp requests from agents, artists, labels, and employees.
• Distribute ticket counts to department heads, producers, production, operations, and other departments daily.
• Coordinate the advancement of the box office prior to show dates; assist with hiring and training of box office staff; liaise with third‑party payroll company for temporary employees; field general staff inquiries.
• Collaborate with other ticketing staff to create event seating maps.
• Handle general administrative tasks including filing, data entry, faxing, and scanning.
• Assist other departments as needed.

• High School Diploma or equivalency.
• 2–4 years of related work experience.
• Experience working in customer service.
• Experience working in live entertainment or ticketing is a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; ability to learn required business systems.
• Organized, detail‑oriented, and self‑motivated.
• Ability to multitask, prioritize, and remain calm in a fast‑paced environment.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Excellent interpersonal, written, and verbal communication skills.
• Familiarity with ticketing platforms.
• Knowledge of the music industry preferred.

$22.00 – $24.04 per hour

This position is not eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) with employer match of 3%, flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description or to require the employee to perform duties outside the normal description.

AEG’s policy is to hire the most qualified applicants and complies with all applicable federal, state, and local employment laws. We are an equal opportunity employer and do not discriminate based on race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status.

Employer does not offer work visa sponsorship for this position.