Front Desk Agent -Marriott's Ocean Pointe

Front Desk Agent – Marriott's Ocean Pointe

Full-time. Shift: 1st/2nd, including weekends and holidays.

Front Desk Agent Full‑time

• Competitive pay
• Medical, dental, vision, and 401(k) opportunities
• Travel discounts
• Credit union membership
• Tuition reimbursement
• Professional counseling & family support
• Growth and development opportunities
• Free on‑site parking
• Discount at all on‑site food & beverage outlets
• Work‑shoe credit through Shoes for Crews twice a year
• Company‑branded coat/jacket for outdoor and travel roles
• Hats, sunscreen, and t-shirts for outdoor roles
• Bi‑annual team‑building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest satisfaction survey awards up to $100 a month when department specific goals are met

• Check owners/guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

• Must be able to work a flexible schedule, including full weekend and holiday availability.
• Must have great customer service skills – all our positions come into contact with guests.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.