Front Desk Customer Service

About the Position

Small Fish Big Fish Swim School is a leading learn‑to‑swim facility in Palm Beach County. Business is thriving, and our dynamic team is looking for a vivacious and organized multi‑tasker that thrives on interpersonal interaction in a family‑oriented setting. Small Fish Big Fish Swim School is a leader in the aquatic industry that provides incredible swim lessons to children and adults in an energetic, loving, and safe environment.

Ideal candidates must have a passion for water safety and want to help make a positive impact on others’ lives.

• Be an advocate for fun
• Be professional
• Greet and welcome families
• Have good communication skills in‑person/over the phone
• Demonstrate a strong desire to make a difference
• Display adaptability and decision‑making skills in a fast‑paced atmosphere
• Hustle
• Bring a good first impression of the company on the phone and in‑person
• Be comfortable not wearing shoes
• Communicate with clients in‑person, on the phone, and in writing to schedule trials, lessons, answer inquiries, and collect tuition, and ensure students arrive at the correct classes on the pool deck
• Share friendly knowledge to guide purchases to increase sale transactions
• Provide assistance to students to and from the pool area to maintain a strict schedule that ensures lessons begin and end on time safely
• Utilize computer software to register new members, maintain accurate records, and collect tuition
• Coordinate with team members for smooth shift transitions and achieving quarterly goals

• High School Diploma
• 2 years of customer service experience and/or sales

• Part‑time and full‑time available (15 – 40 hours a week)
• Shifts are 2:30 pm – 8:15 pm Monday – Wednesday, and Friday 10:45 pm – 7:00 pm; 8:00 am – 3:15 pm Saturday and/or Sunday.
• Salary begins at $14.00 per hour

• PTO even for part‑time employees after 1 year
• Paid Holidays after 1 year
• Free Swim Lessons after first full quarter
• Retirement Matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.