BDC Team Lead

Team Lead Opportunity at Penske Automotive Group

Penske Automotive Group is looking for motivated individuals to join our Business Development Center as a working Team Lead and help deliver extraordinary customer experiences.

• Support the BDC Manager with administrative responsibilities regarding daily operations, team productivity, and departmental performance when directed, while supporting the department by answering inbound calls, making outbound calls, and answering AI chats that result in Service department appointments.
• Generate performance reports.
• Assist the BDC Manager with BDC Representative requests for time off, schedule changes, or other requests as needed.
• Assist and mentor BDC Representatives when needed.
• Support the Service Management and Advisor teams when needed.
• Maintain accurate customer records and activity within the reservation system.
• Ensure compliance with company policies, manufacturer requirements, and operational standards.
• Participate in ongoing training.
• Other duties as assigned.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position may involve long periods of sitting

This position involves repetitive motion.

This position requires the ability to climb stairs and may be required to stoop and kneel infrequently

This position requires the ability to hear and talk

This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Work evening, weekend, and holiday work hours as required.

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Associate's degree (A.

A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.