Customer Experience Specialist

Customer Experience Associate

Location:

West Palm Beach, FL

• Deliver outstanding customer service in-person, by phone, and via email.
• Handle customer inquiries and concerns promptly and professionally, assisting with the Perigold website, placing orders, and understanding product details.
• Process orders, transactions, cancellations, returns, and exchanges in line with company policies.
• Maintain store appearance, keep areas clean and organized, retrieve shopping carts, and facilitate in‑store pickup and carry‑outs.
• Track shipments and collaborate with internal teams to resolve order‑related issues and ensure timely deliveries.
• Provide comprehensive product knowledge, staying up‑to‑date on new releases, features, and specifications.
• Resolve customer complaints by working with logistics, product, and other departments to achieve satisfactory resolutions.
• Collect and communicate customer feedback to leadership to support continuous improvement initiatives.
• Adhere to Perigold’s policies and procedures, maintain accurate records using customer‑service tools, and effectively use technology systems.
• Collaborate with marketing, sales, logistics, visual merchandising, and product teams to create a seamless customer experience.

• Minimum 1 year of experience in a customer‑service role, preferably in retail.
• Experience interacting directly with customers and resolving issues while maintaining a positive experience.
• Experience identifying and solving customer problems through collaboration with teams.
• Effective time‑management skills, handling multiple inquiries, prioritizing tasks, and ensuring timely responses.
• Skill in building customer relationships and resolving complaints.

• Base pay of $24.00 per hour plus substantial quarterly bonuses based on sales achieved.
• Medical benefits, financial benefits, and a generous employee discount.

• Stationary position – constantly.
• Move/Traverse – constantly.
• Seated – rarely.
• Transport/Lifting – occasionally (up to 50 lbs).
• Transport/Carrying – occasionally (up to 50 lbs).
• Exerting force/pushing – occasionally (up to 50 lbs).
• Exerting force/pulling – occasionally (up to 50 lbs).
• Ascending/Descending – occasionally (up to 50 lbs).
• Balancing – occasionally.
• Position self/stooping – frequently.
• Position self/kneeling – frequently.
• Position self/crouching – frequently.
• Position self/crawling – occasionally.
• Reaching – occasionally.
• Handling – frequently.
• Grasping – frequently.
• Feeling – frequently.
• Communicate/talking – constantly.
• Communicate/hearing – constantly.
• Repetitive motions – frequently.
• Coordination – frequently.

• Extreme cold – rarely.
• Extreme heat – rarely.
• Humidity – rarely.
• Wet conditions – rarely.
• Noise – frequently.
• Hazards – rarely.
• Temperature change – occasionally.
• Atmospheric conditions – occasionally.
• Vibration – rarely.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. We will make reasonable accommodations for qualified individuals with disabilities, unless such accommodations would impose an undue hardship on business operations. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.