Baggage Service Agent

PBI-US2
1000 Palm Bch Intl Airport
3rd Floor / Behind Frontier
West Palm Beach, FL 33406, USA

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check‑in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.

• Read IATA tickets to determine flight departure times and connecting carriers
• Screen all interline passengers prior to placing bags on the interline return belts
• Ensure baggage tagging is correct
• Direct and assist passengers with mis‑checked or short checked bags
• Handle misplaced/lost baggage claims and provide reports to carriers
• Evaluate customer’s need concerning airline locations
• Meet the Station’s attendance standards
• Perform other duties as assigned

• Must be at least 18 years of age
• Must pass a pre‑employment drug screen
• Be proficient in reading, writing, and speaking English
• Comfortable lifting 70 lbs
• Able to stand for long periods at the ticket counter and arrivals areas
• Pass FBI background check and obtain US Customs seal
• Available and flexible to work variable shifts including weekends and holidays
• Prior customer service experience strongly preferred
• Intermediate computer skills required
• Life and short‑term disability insurance
• Paid vacation
• Paid training
• Uniform provided
• Driver’s license required
• Employee badge required
• High school or better (preferred)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.