Client Service Coordinator

Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates client and pet care in a friendly, efficient manner to encourage repeat visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route clients and pets to ensure superior client care and maximum team productivity.
• Maximize the number of pets seen by the team through a productive, efficiently run hospital.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information, and invoices; dispense prescription items per the veterinarian’s instructions; sell retail products; and schedule future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening (Functional)
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task: manage multiple tasks simultaneously, shift attention quickly and accurately under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style, and vocabulary; demonstrates strong written and verbal communication.
• Organizational ability: systematic approach to assignments, orderly, cuts through confusion.
• Problem‑solving skills: identifies, analyses, and solves problems; translates them into practical solutions.
• Client service skills: ensures the team delivers attentive, courteous, and informative service.
• Intellectual ability: accurately follows oral, written, or diagram instructions; can provide directions.
• Mathematical ability: performs basic arithmetic.

Hourly: $15.39 – $19.67 (range varies by experience, skill level, education, and location, and may be adjusted for applicable minimum wage laws).

• Comprehensive Medical, Dental, and Vision Insurance: coverage for you, your family, and your pets.
• Generous Retirement Plans (401(k) and Roth): company match to build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): support for veterinary professionals.
• Paid Time Off and Holidays: time to recharge and celebrate personal days.
• Top-Tier Mental Health and Wellbeing Resources: free coaching and counseling sessions.
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance: protection for loved ones.
• Company‑Paid Short- and Long‑Term Disability: financial protection during disability.
• Flexible Spending Accounts (FSA): pre‑tax savings for health and dependent care.
• Health Savings Account (HSA): tax‑advantaged fund to cover medical expenses.
• Paid Parental Leave: for birth and adoption.
• Continuing Education Allowance (for Eligible Positions): support for professional growth.
• Back‑Up Child and Elder Care & Family Support Resources: assistance for unexpected care needs.
• Fertility and Family Building Support: support for fertility treatments and family‑building options.
• Digital Exercise Therapy: program to keep you active and healthy.
• Voluntary Protection Benefits: coverage for hospital stays, critical illness, and accidents.
• Legal Plan: affordable coverage for a wide range of legal needs.
• Identity Protection: safeguards personal information and alerts for suspicious activity.
• Commuter Benefits: convenient and cost‑effective daily travel options.
• Three Free Optimum Wellness Plans for Pets: preventive care for your pets.
• Exclusive Discounts: savings on products and services.

Benefits eligibility is based on employment status: full‑time associates receive all benefits; part‑time associates receive those benefits with an asterisk (*).