Customer Service Rep

Job Category

Store Customer Service Rep

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery.

Say thank you to every customer, and tell the time of the order. Handle all carry‑out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry‑out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company.

Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

• Lifting:
  Occasional – Weight:
  Most under 5 lbs. Occasionally up to 35 lbs. – Height:
  Floor to counter
• Carrying:
  Occasional – Weight:
  Most under 5 lbs. Occasionally up to 35 lbs.
• Standing:
  Constant – Surface:
  Tile
• Walking:
  Frequent – Surface:
  Tile – Distance:
  Within store
• Reaching:
  Occasional – Level: Floor to 6 or 7 feet
• Twisting:
  Occasional – May twist at waist or turn entire body
• Bending:
  Occasional – May bend at waist or turn entire body
• Squatting:
  Occasional – May squat or bend to reach floor
• Climbing:
  None
• Pushing / pulling:
  Occasional – Mop bucket and dough trays on dollies
• Foot controls:
  None
• Driving:
  None
• Modifications possible:
  May be requested to assist in lifting or carrying any heavy items.

All your information will be kept confidential according to EEO guidelines.