Call Center Scheduler

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler for our Corporate office. The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service.

• Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, and coordinating service with Service Advisors.
• Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments and calling for revenue generating purposes to set appointments for service due, recalls, or declined services.
• Participate actively in skills and knowledge enhancement with a growth mindset by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
• Sit and speak on the phone for long periods of time at one station.
• Perform other duties as assigned by supervisor.

• High School diploma or equivalent.
• Proficient computer skills; experience using Word, Excel, and other MS products.
• Excellent communicator to support relationships with all staff, clients, and visitors.
• Must be available to work weekdays and some Saturdays.
• Must be able to read, write, and speak English proficiently.