Client Service Coordinator

Position Summary

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within yourself and the team.

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Perform other duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task:
  Manage multiple tasks simultaneously while maintaining accuracy and poise.
• Communication skills:
  Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Organizational ability:
  Demonstrates a systematic approach in carrying out assignments, turning chaos into order.
• Problem solving skills:
  Identifies, analyzes and solves problems, translating them into practical solutions.
• Client service skills:
  Consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability:
  Accurately and consistently follows instructions delivered in oral, written or diagram format.
• Mathematical ability:
  Ability to add, subtract, multiply and perform calculations accurately.

$15.39 - $19.67 Hourly. The pay range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance:
  Enjoy peace of mind knowing your health and wellness are our top priorities. We’ve got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth):
  Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs):
  We support veterinary professionals and aim to reduce student debt burden.
• Paid Time Off and Holidays:
  Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources:
  Access industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance:
  Protect your loved ones with company-paid Associate life insurance and optional additional coverage.
• Company-Paid Short- and Long-Term Disability:
  Receive financial protection if you face a temporary or long-term…