Receptionist, Customer Service​/HelpDesk

Job Details

Job Location:

FLA-Palm Beach County Area Command
- West Palm Beach, FL 33409

Position Type:
Full Time Regular

Education Level: High School Diploma/GED

Salary Range: $17.50 Hourly

Travel Percentage:
None

Job Shift: Day

Job Category:
Admin Support

Schedule/

Hours:

Monday
- Friday (8:30am - 4:00pm - 35 hours per week)

Hourly rate: $17.50 p/h

This positions is responsible for:

• Answering and directing telephone calls professionally to the appropriate destination; recording clear, accurate messages; receiving and documenting deliveries and donations; greeting visitors and clients and notifying the appropriate staff; providing basic information about The Salvation Army's operations and services; performing basic clerical duties, including typing, filing and recordkeeping.

• Answers and transfers callers to the appropriate destination; responds to callers' questions and concerns and provides accurate information.
• Records accurate and complete messages and ensures their timely and accurate distribution via telephone and e-mail.
• Welcoming and greeting visitors professionally; answering questions from visitors and callers; giving directions, instructions, and referrals to the appropriate person or department; managing incoming visitors and determining who they need to see; screening sales representative and other solicitors before allowing them to contact staff, and representing The Salvation Army in a courteous, helpful, and tactful manner.
• SAHelp:
  Greeting and assisting people seeking social service assistance by providing the website to apply for services; providing phone numbers and contact information for social services; and connecting clients/potential clients with the right personnel for further assistance.
• Notify the appropriate staff member to know when a visitor or client arrives; make sure every visitor/ client signs upon arrival; keep the visitor/client sign-in process organized and accurate and directs visitors and clients to the appropriate person or department after check-in.

• Ability to meet established attendance requirements and maintain reliable, consistent attendance.
• Ability to read, write, and communicate effectively in English.
• Ability to operate a telephone and/or switchboard efficiently and professionally.
• Ability to accurately sort and organize documents alphabetically and numerically.
• Ability to accurately perform routine mathematical computations.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

• Medical, Dental and Vision Plans Available
• Paid Time Off
• Retirement Savings Plans Available
• Supplemental Insurance Available
• Voluntary Life Insurance Available and more!

• High school diploma or G.E.D. required,
• or
• any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

None.

Equal Opportunity

Employer:

Veterans/Disabled