Customer Service Appointment Scheduler Windows & Doors

First Impression Doors & More

First Impression Doors & More is seeking an experienced, highly organized Customer Service / Appointment Scheduler to join our team.

This is a fast-paced position requiring excellent communication skills, strong follow-up, and the ability to coordinate both sales appointments and customer service calls.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

• Answer inbound calls from customers interested in windows and doors
• Schedule and confirm appointments for sales consultations
• Schedule and coordinate service calls for existing customers
• Communicate with customers regarding service scheduling and appointment updates
• Follow up promptly with prospective customers and unscheduled leads
• Accurately enter and update customer information in our CRM
• Maintain organized records and follow up on outstanding items
• Communicate effectively with our sales, production, installation, and service teams

• Prior home improvement experience strongly preferred
• Window and door industry experience is a major plus
• Must be extremely articulate and professional on the telephone
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Must be comfortable coordinating multiple appointments and service requests
• Strong computer skills and ability to work with CRM and scheduling software
• Excellent follow-through is essential
• Dependable, motivated, and detail-oriented

We need someone who understands that customer service doesn't end after the sale. The right person will take ownership of customer requests, stay on top of service scheduling and documentation, and make sure customers receive timely communication and follow-up.