Front Desk DA

• • Manage phones, scheduling, patient check-in/out, and calendar coordination
• • Collect and process payments; handle insurance verification, claims, and financial arrangements
• • Maintain patient confidentiality and ensure HIPAA/OSHA compliance
• • Educate patients on procedures, treatment options, office policies, and aftercare instructions
• • Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments within state guidelines
• • Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards
• • Maintain accurate patient records, treatment routers, and documentation as directed
• • Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties
• • Provide excellent patient service to ensure a positive experience and smooth office flow
• • Perform additional duties as assigned to support clinical and administrative needs

• High School Diploma
• Active DA and X-ray certification
• Strong verbal and written communication skills
• Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management
• Proficient in Microsoft Office; experience with dental software (Dentrix preferred)
• Excellent organization, time management, and multitasking abilities in a high-volume environment
• Minimum one year of experience assisting with dentures and/or implants
• Ability to sit, stand, bend, and lift up to 50 lbs as required
• Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required

Demonstrates expertise in patient management, including scheduling, insurance verification, and compliance with HIPAA/OSHA standards. Proficient in supporting clinical procedures and maintaining accurate patient records while providing exceptional patient service.

• Active DA Certification
• X-Ray Certification
• Dental Software Experience (Dentrix Preferred)
• Knowledge of Dental Insurance Processes
• Patient Service Excellence

• Patient Check-In/Out
• Payment Processing
• Insurance Verification
• Treatment Room Preparation
• Infection Control Standards
• Documentation Maintenance
• Assisting with Dentures
• Assisting with Implants
• Calendar Coordination
• Supply Inventory Management

• Strong Verbal Communication
• Strong Written Communication
• Excellent Organization
• Time Management
• Multitasking Abilities

• High School Diploma
• Active DA Certification
• X-Ray Certification

• HIPAA Compliance
• OSHA Compliance
• Patient Confidentiality
• Clinical Setting
• Safety Protocols

• Microsoft Office
• Dental Software