Associate Manager - Hotel Valet & Parking Services - West Palm

Overview

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. Towne Park is a place where you can make a difference and create smiles every day.

Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

• Ensure that the guest service experience is delivered exceptionally and consistently on all shifts; set a positive example for guest relations and empower associates to provide excellent customer service.
• May perform guest/patient service duties including valet parking, bell services, and door services to meet quality and service standards.
• Efficiently allocate labor resources to support service delivery and adjust staffing as needed; review comment cards and guest satisfaction results with employees.
• Actively engage in recruitment and hiring to secure qualified location staff; respond to associate feedback and surveys.
• Assist Account Manager in establishing guidelines; oversee orientation and on-the-job training; recognize and develop top performers; coach and train where improvement is needed; conduct regular performance appraisals and provide feedback.
• Develop cohesive relationships with client staff; maintain regular communications and visibility on site; ensure team is focused on client objectives and exceeding expectations.
• Understand and drive business metrics for forecasting, productivity, claims, customer service, and turnover; oversee revenue identification for vehicles; ensure accurate shift reports, cash drops and revenue reconciliation; control scheduling, overtime, tip reporting and timekeeping.

• Education
  :
  Associate’s degree or equivalent preferred;
  Required Licensure/Certification:
  Valid driver’s license and clean driving record.
• Experience
  :
  Minimum of one (1) year of related hospitality experience.
• Knowledge
  :
  Towne Park safety and security procedures, safe driving policies, incident reporting, equipment training, claim check/ticketing/key box policies, customer service principles, confidentiality policies (HIPAA), business writing, basic accounting and business metrics; familiarity with client facilities, locations and services.
• Skills
  :
  Ability to drive manual transmission; computer proficiency with MS Office and POS systems; strong verbal and written communication; ability to present to individuals and groups; culturally aware, professional demeanor; ability to interpret policies and procedures; ability to handle guest/patient complaints calmly and effectively.

Working conditions and physical demands are described, with reasonable accommodations available. Compensation includes base pay range of $60,000–$65,000, potential annual incentive bonuses, and comprehensive benefits (medical, dental, vision, life and AD&D, disability, and 401(k)). Paid Time Off includes PTO accrual, holidays and floating holidays, subject to eligibility and plan terms.

Travel up to 10% may be required. Majority of work performed in a climate-controlled environment with occasional exposure to inclement weather.

Towne is an exceptional arrival through departure experience company delivering parking and hospitality-focused solutions. Towne’s 14,000 team members create smiles by delivering exceptional experiences. For more information, visit  Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer. Privacy notice and candidate accommodations information available upon request.