Customer Service - Return Agent

Position

Fox Rent A Car is hiring Return Agents and Ready Line Agents. The role is part of our front‑line team, ensuring seamless customer experiences and efficient vehicle handling.

• Welcome returning customers with a warm, friendly demeanor.
• Conduct thorough inspections of returning vehicles – check for damage, record mileage, and verify fuel levels.
• Secure vehicle keys and ensure all personal belongings and luggage are removed.
• Complete and submit required paperwork to notify management of any mechanical damage or issues.
• Review the final rental contract with the customer, clearly explaining all charges.
• For Ready Line Agents: maintain a clean, organized, and presentable ready line area; ensure all vehicles are cleaned and prepped for pickup.
• Inspect vehicles for quality standards and pull any that need servicing.
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental cars and help with luggage when necessary.
• Support efficient vehicle flow by moving and parking cars within the facility as needed.
• Perform other duties as assigned to support business needs and objectives.

• Valid driver’s license.
• High school diploma or equivalent.

• Top‑notch people skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.