Record Services Specialist, Note Endorsement

Job Description

POSITION TITLE:

Specialist, Note Endorsement

Join a team where your expertise in document review and problem-solving directly contributes to the successful management of loan transactions. In this role, you'll analyze promissory note endorsement chains, identify and implement necessary curative actions, and ensure compliance with company standards. You'll serve as a trusted resource for both internal and external customers, delivering outstanding service while helping drive operational excellence and accuracy across the organization.

Job Functions and Responsibilities:

• Processes promissory notes by reviewing chain of title, executing internal allonges (extensions) or requesting from outside third parties, and shipping to proper party when requested. Follows up as needed for pending documents.
• Ship original documents to Onity firms or vendors as requested
• Responds to internal and external requests received via the team mailboxes
• Completes special projects and other duties as assigned
• Cross trains to assist with additional job functions in the division during periods of peak volumes or deadlines

Minimum Qualifications:

• One-year mortgage servicing or related experience
• Working knowledge of the Promissory Note and other mortgage documents Preferred.
• Strong communication skills
• Must have the ability to work under pressure and meet deadlines
• Must have good decision-making skills and ability to research & show initiative in solving problems
• Must possess strong organizational skills and be able to handle multiple & changing priorities
• Must have ability to work in and promote a team environment
• PC Experience – Microsoft Word & Excel required
• Effective time management to balance day to day tasks against short and long-term project deliverables
• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Preferred Qualifications:

• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Conditions of Work:

• Long periods sitting in front of a computer screen
• Lifting banker's boxes with an average weight of 35 pounds

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.

At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of home ownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported.

We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.

Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit  for details.

• Job Identification 1005857
• Job Category Residential Servicing
• Locations 5720 Premier Park Drive, West Palm Beach, FL, 33407, US (On-site)
• Job Schedule Full time
• Number of Openings 2