More jobs:
Child Support Case Processing Quality Assurance Specialist
Job in
West Palm Beach, Palm Beach County, Florida, 33407, USA
Listed on 2026-07-13
Listing for:
State of Florida
Full Time, Part Time
position Listed on 2026-07-13
Job specializations:
-
Government
Data Analyst, Government Administration
Job Description & How to Apply Below
Requisition No: 879211
Agency:
Department of Revenue
Working Title:
CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST
- Pay Plan:
Career Service
Position Number:
Salary: $41,517.24 - $55,115.04 / annually
Posting Closing Date: 07/16/2026
Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)
West Palm Beach, Fort Lauderdale, or Fort Myers
This is an Internal Agency Advertisement.
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY:
This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:
* Completing Quality Assurance tasks and reviews
* Providing guidance and feedback to team members
* Assisting with Collaborative Monitoring
* Completing special projects and case reviews
* Initiating and responding to requests
* Researching and resolving case issues
* Gathering information and analyzing data
MINIMUM REQUIREMENTS:
* Currently employed with the Florida Department of Revenue.
* One year of experience performing quality reviews to ensure accuracy and timeliness.
* One year of experience coaching, mentoring, or instructing others.
* Two years of experience with a Child Support Program.
* Two years of experience conducting research and analyzing information to make decisions.
* * Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.
* SUBSTITUTIONS:
* * Relevant education may substitute for the required experience.
PREFERENCES:
* Preference given to candidates with prior experience in the Admin Process.
SPECIAL NOTES:
* Internal Agency Opportunity.
* This is a full-time position, standard workday of 8am - 5pm, Monday through Friday.
* This role is eligible for full time telework after you complete required training and reach an acceptable level of proficiency.
* This position can be housed in West Palm Beach, Fort Lauderdale, or Fort Myers.
* Alternative Screening in lieu of SVT.
* Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
* Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.
* Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed.
* Gaps of employment of 6 months or more must be addressed on the application.
* Applicants who do not provide all necessary information may not meet the requirements for this position.
SALARY: $41,517.24 - $55,115.04 / annually
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION:
Alyssa Moraldo-Johnson, , Alyssa.
Moral
SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months. Additional positions filled from this ad may or may not be…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×