Patient Access Representative II Sat-Sun

Job Summary

Responsible for duties in support of departmental efficiencies including scheduling, registration, patient pre‑admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information, employ proper, compliant patient liability collection techniques before, during & after date of service.

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies & procedures, explaining and securing Hospital & patient legal forms (e.g., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan PHI, create and file patient information packets for upcoming Hospital services.
  
  May assist with scheduling diagnostic procedures.
• Educate patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during & after service, perform House cash reconciliation & secure payment entry in adherence to policies.
• Secure medical necessity checks/verification per CMS, verify insurance, benefits, coverage & eligibility, complete assigned registration financial clearance work lists, obtain authorizations for scheduled & unscheduled services, and secure inpatient visit notification to payors. May assist with scheduling and coordinating post‑discharge care.

• Minimum typing skills of 35 wpm.
• Demonstrated working knowledge of PC, printer, and related software.
• Knowledge of hospital environment preferred.
• Customer service skills and experience.
• Ability to work in a fast paced environment.
• Strong oral & written communication.
• Understanding of Third Party Payor requirements and Compliance standards preferred.
• Ability to perform essential duties in at least two Patient Access service areas including Emergency Department.
• Proficient negotiation techniques for collecting monies owed by patients/guarantors.
• Builds collaborative relationships with internal & external clients.
• Interpret physician orders, medical terminology & insurance cards while maintaining Conifer Standards of Care.

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

• Sit at computer for extended periods.
• Resolve physician office and patient issues; may experience extreme patient volumes.
• Occasional lifting/carrying up to 25 lbs.
• Frequent prolonged standing, sitting, & walking.
• Occasional push a wheelchair to assist mobile patients.

• Hospital administration.
• Work in patient care locations potentially exposing to life‑threatening conditions.

• Must be available to work hours and days as needed based on departmental/system demands.

Tenet Healthcare complies with all applicable laws and regulations, respects protected status, and offers reasonable accommodations for qualified individuals with disabilities unless undue hardship. Tenet participates in the E‑Verify program.