Mental Health Collections Specialist

Ambrosia Behavioral Health is revolutionizing behavioral, substance use, and eating disorder treatment for adolescents combining cutting edge neuroscience and precision diagnostics with compassionate, evidence-based therapies. Guided by our core values—
Compassion, Excellence, and Innovation
—we provide individualized, holistic, trauma-informed care in a supportive and healing environment that improves patient outcomes and empowers patients toward long-term recovery.

Make a real difference in someone’s life every day.

At Ambrosia Behavioral Health, we’re seeking caring, reliable, and patient-focused team members helping individuals reclaim their lives.

This position is ON-SITE.

• Verify insurance payment accuracy and compliance with contract and customary charges
• Follow up on unpaid or denied claims in a timely manner from insurance companies and patients
• Analyze denials to determine root cause and take corrective action.
• Track appeal outcomes and elevate unresolved issues as appropriate.
• Institute patient payment plans and complete collections
• Demonstrate knowledge of third-party payers’ EOBs and understand specific time limitations for appeals for all served lines of business.
• Maintain accurate and detailed notes of payer communications and claim activity in the billing system.
• Monitor aging accounts receivable and prioritize follow-up based on payer timelines and facility goals.
• Ensure compliance with payer requirements related to medical necessity, length of stay, and level of care.

• 2+ years of experience with mental health and/or substance use collections
• High school diploma or equivalent; associate's degree in medical billing or related field preferred
• Experience with Collaborate
  
  MD billing software
• Maintain confidentiality of patient information and adhere to HIPAA regulations
• Strong attention to detail and accuracy in collections process
• Excellent communication skills to interact with healthcare providers, insurance companies, and patients
• Ability to work independently and prioritize tasks effectively
• Ability to pass a level 2 background check: HB531 | Florida Agency for Health Care Administration