Restaurant Manager

Job Details

Job Location:

The Club at Ibis
- West Palm Beach, FL 33412

Responsible for management of dining room service in the manner most pleasing to members and their guests. Assures a high standard of appearance, hospitality and service in staff and cleanliness of dining room. Supervises and trains dining room staff. Manages within budgetary guidelines.

• Ensures staffing levels by reviewing the schedule prior to shift and making necessary adjustments with Director of Food & Beverage. Sacrifices should not be made to member service but decisions should be budget conscious.
• Assists Director of Food & Beverage with hiring, disciplinary actions, terminations, training, uniforms, weekly topic sheets, and staff evaluations.
• Ensures compliance of operating guidelines as it relates to all state and federal laws, rules and regulations relating to Alcohol, Cigarette, and Tobacco Division.
• Creates daily floor plans, requisition sheets, and work orders. Enforces opening/closing procedures, club policies, and proper uniform requirements.
• Supervises the daily operations of the dining rooms, bar facilities, or specified events with striving to exceed the members/guests expectations. Ensures a high standard of appearance, hospitality, and service of staff and cleanliness of dining room.
• Communicates to staff the club policies, procedures, and weekly topic sheets on an ongoing basis. Communicates with Director of Food & Beverage concerns that may arise that clarification may be needed.
• Provides outstanding service to members and their guests in a professional and courteous manner and promote activities, functions, and updated hours of operation offered throughout the club.
• Completes special projects as directed by Director of Food & Beverage.
• Anticipates needs, identifies potential problems, and implements solutions before problems become issues. Acts as liaison between staff, Director of Food & Beverage and the members.
• Supports the Food & Beverage operation with the following: assists with scheduling and staffing levels, JONAS issues, additional assistance to management as needed, overall clubhouse cleanliness, and possesses a positive energy when interacting with staff, members, and guests. Assists in the development of all staff and in particular the development of Captains and Supervisors.

• Ability to visually inspect table display, interpret banquet event order forms and ensures that orders comply with the customer's request.
• Greets members and guests in all areas of club and dining rooms with a warm smile, eye contact, and use of member's last name.
• Familiar with menus and bar items. Ensures employees accurately takes orders by asking all the proper questions, sends orders properly to the kitchen, ensures correct table and seat numbers are used, and that all items are accurately charged.
• Ensures staff follows work schedule, calling out procedure, properly clocks in/out for shift, and properly clocks in/out for breaks or leaving property.
• Reads and understands the daily topic sheets as well as the Weekly Update and Culinary Corner and that these communications are posted in the service stations.
• Displays teamwork and 'Whatever it Takes' for the members and guests.

Manages subordinate supervisors (Dining Room Supervisors and Captains) who supervise front line Food & Beverage employees. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with…