Train Attendant; Part Time; WPB

West Palm Beach station, 501 Evernia St, West Palm Beach, Florida, United States of America

Posted Thursday, August 27, 2026 at 4:00 AM

Your

Purpose:

As a Train Attendant
, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our Guests.

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay rate - $20.00 an hour plus tips

Your Role [Essential Functions]:

Guest Services

• Assist Guests in locating their seats and escort them as appropriate. Provide assistance with Guest baggage where feasible. Confirming seat assignments
• Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques (QR ordering, cart service).
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages along with snacks adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Assist in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed.
• Ensure that all possible assistance and information is provided to Guests during regular and irregular service.

Communication and Coordination

• Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the Onboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests.
• Ensure that all possible assistance and information is provided to Guests during periods of service disruption.
• Work with Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
• Coordinate and physically execute the movement, placement, and retrieval of service carts between trains, platforms, and Commissary locations to support onboard service operations.

Safety and Compliance

• Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately.
• Follow Company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to Company sanitation requirements.

Inventory and Financial Management

• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Training and Reporting

• Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.

Maintenance and Cleanliness

• Provide light cleaning and resetting of the train, including passenger areas and restrooms, at station turn-around and final terminals.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or…