Assistant General Manager, Luxury Condominium

Responsibilities

The Assistant General Manager provides management, direction, and leadership—alongside the General and Residential Manager—to ensure that an ultra-luxury, highly amenitized condominium is maintained and operated at a five-star, white-glove level and in accordance with Related Management Company objectives. This role blends hands‑on operational oversight of the building's extensive amenities—such as concierge and valet services, resort-style pools, spa and wellness facilities, state-of-the-art fitness centers, private dining, and event and entertainment spaces—with the administrative and organizational responsibilities of property management and is responsible for the various tasks involved in the overall day-to-day operation of the property, including managing and developing team members.

This position reports directly to the General Manager.

As a key liaison between the client, Related Management Company services, and internal support staff, the Assistant General Manager must perform the job duties with a view toward projecting a polished, professional, and competent image befitting an ultra-luxury residence. Anticipatory, hospitality-driven service to discerning residents and their guests is essential, while timeliness and impeccable professional appearance are key. The position is fundamental to the administrative and operational functions of Related Management Company/the Property and requires established organizational skills, meticulous attention to detail, solid time management, and refined interpersonal skills.

The ideal candidate brings extensive luxury operations experience and the ability to deliver gracious, seamless, white-glove service to residents and guests.

• Serve as an extension of the Management Office, responsible for the overall day-to-day operations of the property and its amenities, including the Security and Receiving departments.
• With the approval of the General Manager, create and update the policies and procedures required to run operations smoothly and efficiently at a five-star level.
• Ensure residents receive optimum enjoyment of building aesthetics, privacy, services, and amenities; seek opportunities to create memories and build positive resident relationships by anticipating needs and exceeding expectations with creative, gracious, and hospitable service.
• Act as “chief of protocol” to facilitate well-orchestrated coordination of security, front desk, valet, maintenance, housekeeping, and office staff, delivering gracious, seamless service to residents and guests; focus on smoothing over, not exaggerating, occasional gaps.
• Oversee the daily operation, presentation, and reservation of resident amenities—including pools, spa and fitness facilities, private dining, lounges, and event spaces—ensuring each is maintained to an impeccable, resort-quality standard.
• Assist with resident communications and relationships; promptly communicate resident and guest concerns and direct inquiries beyond the Front Desk Manual or Concierge scope to the Management Office.
• Maintain common areas in a professional and presentable condition, free of food, drink, and personal items (including personal cell phones, earpieces, other electronics, books, and magazines) that are in view of or impede access to Front Desk and/or Concierge equipment, references, or tools.
• Respect resident and guest privacy, perspective, priorities, time, and resources.
• Evaluate the efficiency of day-to-day procedures and apply improvements; revise or formulate standards/policies to meet the building's needs and promote their implementation.
• Identify and implement change within the team.
• Make recommendations to the Management Office on…