Information Technology Specialist

Overview

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to EAT authentic Italian food at our restaurants, cafés and to-go counters; SHOP a selection of high-quality Italian, local and homemade products; LEARN through our classes and our team’s product knowledge.

• Develops and implements standard operating procedures and service level agreements
• Manages IT projects from start to finish
• Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office)
• Supports implementation of technology during new store openings and new store system implementation initiatives
• Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
• Provides support and resolution to customer service requests in a timely and accurate manner
• Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
• Performs other duties as required or assigned

• Bachelor’s Degree preferred
• + 3 years of related IT experience
• Specialized knowledge in computer systems analysis
• Outstanding time management and organization skills
• Excellent communication, motivation and team-building skills

• Occasional travel within the USA

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!