IT Business Partner

Overview

The IT Business Partner serves as a strategic liaison between operational leadership and the Information Technology (IT) organization. This role is responsible for gathering requirements, prioritizing and escalating issues, and ensuring clear communication between business stakeholders and IT teams. The IT Business Partner acts as the primary “go-to” resource for their assigned area—supporting leaders, clinicians, and staff by translating operational needs into effective technology and process solutions.

• Serve as the primary liaison between assigned business units and IT
• Elicit, document, and translate business and operational requirements into IT deliverables
• Prioritize, track, and escalate issues, requests, and initiatives
• Coordinate with IT teams to ensure timely delivery and resolution
• Communicate project status, outages, risks, and resolutions to stakeholders
• Support adoption of IT systems, enhancements, and workflow changes
• Participate in IT planning, governance, and prioritization forums
• Identify process inefficiencies and recommend improvements
• Maintain strong, professional relationships with leadership and end users
• Produce weekly status reports on open issues, priorities, and escalations
• Produce monthly performance and trend reports for leadership
• Maintain documentation of requirements, decisions, and outcomes
• Stakeholder engagement and relationship management
• Analytical and problem-solving skills
• Clear, professional communication
• Organizational and prioritization skills
• Accountability and follow-through

• Bachelor’s degree in Information Technology, Business, Healthcare Administration, or a related field

• 5–10 years of experience in IT, business analysis, or healthcare operations
• Strong verbal and written communication skills
• Ability to communicate effectively with executives, physicians, clinicians, and technical teams
• Proven ability to manage competing priorities in a fast-paced environment

• Healthcare IT experience (clinical systems, EHRs, infrastructure, or applications)
• Prior experience supporting clinical, operational, or administrative environments
• Experience producing executive-level summaries and reports

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay;

school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.

This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: